Shipping Policy
Last updated: October 6, 2026
Where we ship
We deliver to addresses in the 48 contiguous United States. Alaska, Hawaii, Puerto Rico and other US territories are quoted case by case. We do not ship to PO boxes for large items, and we do not ship internationally.
Shipping costs
Shipping is included in your written quote. Large power stations, battery systems and generators are heavy and often ship by freight, so delivery charges depend on the item, quantity and destination. You'll see the full shipping cost before you pay.
Delivery times
- Your quote lists an estimated ship date. In-stock items usually ship within a few business days after payment clears.
- Parcel shipments typically arrive 3 to 7 business days after they ship.
- Freight shipments: the carrier contacts you to schedule a delivery window. Freight is usually curbside or to the end of the driveway. Inside delivery and liftgate service may cost extra and must be requested in advance.
- Ship dates are estimates. Carrier delays, weather and manufacturer backorders can affect delivery. If a delay exceeds two weeks past your estimate, you may cancel for a full refund before the item ships.
Tracking
We send tracking details by email, and by text if you opted in, as soon as your order ships.
Batteries and hazardous materials
Lithium batteries are regulated for transport. Some products cannot ship by air or to certain locations, and generators ship without fuel. We choose a compliant shipping method for each item.
Inspect on arrival
- Check every box before signing. For freight, count the pieces and look for crushed corners, punctures or tipped pallets.
- If there's visible damage, write "damaged" on the delivery receipt and take photos before and after opening.
- Tell us within 48 hours at egsolarllc@gmail.com or (972) 469-1106. We'll file the carrier claim and arrange a replacement or refund.
Hidden damage found after unpacking should be reported within 7 days of delivery.
Lost packages
If tracking shows delivered but you don't have your order, check with neighbors and around the property, then contact us within 7 days. We'll open a trace with the carrier and make it right.
Wrong address
Please double-check your address on the quote. If a shipment is returned or rerouted because the address was wrong or a delivery appointment was missed, extra carrier fees may apply.