Warranty

Last updated: October 6, 2026

Manufacturer warranty

Products we sell are covered by the manufacturer's limited warranty. Coverage, length and conditions are set by the manufacturer and vary by product. Your quote and invoice list the published warranty for each item. Examples, as published by Anker SOLIX for US models:

• F3800 Plus5 years
• E10 power module5 years
• E10 battery module5 years or 15 MWh
• Smart Generator 55003 years

Always check the manufacturer's current warranty terms for your exact product, including registration requirements, coverage exclusions such as misuse, improper installation or unauthorized modification, and any requirement that the product was bought from an authorized seller.

How we help

1. Contact us first at egsolarllc@gmail.com or (972) 469-1106 with your order number, a description of the problem, and photos or video if you can.
2. We help troubleshoot. Many issues are solved with a setting, a firmware update or a reset.
3. If it's a warranty issue, we open and manage the claim with the manufacturer for you and keep you updated until it's resolved.

Within the first 7 days after delivery, defective items are handled under our returns policy instead, so you get a replacement or refund from us directly.

Installation work

Installation performed by an independent licensed contractor is covered by that contractor's workmanship warranty, stated in your installation agreement, not by the manufacturer's product warranty.

Register your product

We recommend registering your product with the manufacturer and keeping your invoice from EG Solar as proof of purchase.

Limits

EG Solar does not provide a separate product warranty beyond the manufacturer's. See section 8 of our Terms. This doesn't limit any implied warranty rights you have under your state's law.