How can we help?

Request a quote online or by phone. We confirm the exact models, accessories, delivery date and total in writing, then send a secure payment link or invoice. Your order is placed once payment clears.

Seven days unless the quote says otherwise. Manufacturer pricing and stock change, so we re-confirm anything older before you pay.

Yes, free of charge until it ships. Contact us as soon as possible. After it ships, the return policy applies.

We collect sales tax where the law requires it, based on the delivery address. Your quote shows any tax before you pay.

Your quote states an estimated ship date. Small parcels usually arrive in 3 to 7 business days after shipping. Large units and multi-battery systems often ship by freight, and the carrier will call to schedule delivery. See the shipping policy.

Inspect the boxes before you sign. Note any damage on the delivery receipt, take photos, and tell us within 48 hours so we can file the claim with the carrier.

Charge to 100% when it arrives, then follow the manufacturer's quick start guide. Most Anker SOLIX stations also connect to the Anker app for monitoring and firmware updates.

Indoors, dry, at moderate temperatures. Check the charge every few months and top it up, or leave it plugged in if the manufacturer allows. Follow the storage temperature range in your user manual.

Battery power stations produce no exhaust and are designed for indoor use. Fuel generators are outdoor only: never run one in a home, garage, basement or near open windows.

Only through a transfer switch, interlock kit or listed home power panel installed by a licensed electrician. Never back-feed through a wall outlet.

30 days from delivery for most items, in new condition with all original packaging. Opened items may carry a restocking fee. Full details in the returns and refunds policy.

Tell us within 7 days of delivery. We'll arrange a replacement or a full refund, including shipping, once the issue is confirmed.

The manufacturer's warranty covers your product. Contact us first and we'll help diagnose the problem and work the claim with the manufacturer. See the warranty page.

It depends on the product. For example, Anker publishes a 5-year warranty for the F3800 Plus and the E10 system and 3 years for the Smart Generator 5500. Your quote and invoice list the warranty for each item.